Booking Terms & Conditions
Please read the following information to ensure that you fully understand how to book onto one of our Unique Adventure Experiences. This section informs on the booking process , how payments are made, our booking conditions, our participation waiver forms and our cancellation policy. Please review the following information carefully and do not hesitate to contact us with any questions regarding this information or your wilderness adventure trip.
Prices
Prices are in USD, and include sales tax of 5% GST in British Columbia, or 15% GST in New Zealand, depending in which country your adventure is taking place.
Booking
To book your trip your must first read our Term & Conditions and then fill out our online Booking + Medical Form. You will be sent a Waiver Of Liability Form, which you will need review and sign. It is essential that any health concerns be reported on the Medical Form. Failure to do so can result in severe consequences in the event of an emergency.
Liability Waivers
You will be required to sign a Waiver of Participation before commencing a trip with Yoho Adventures. Signing this waiver is a condition of participation. By signing our Waiver Form, you are aware of the risks associated with wilderness travel and remote adventure tours, and that you are in physical and mentally sound condition to participate on a remote wilderness adventure tour.
Deposits and Payments
All bookings require a 50% per person deposit of the full price in order to confirm the trip. Balance of trip cost is due 56 days or (8 weeks) prior to the trip start.
Methods of Payment
We accept wire transfer payments & credit card payments. Please note; Credit Card payments incur an additional 2.5-3% transaction fee. If you wish to pay via credit card please email our offices, and we will send you an invoice and instructions on how to pay using your Credit Card.
Full payment must accompany bookings made less than 56 days (8 weeks) before the trip.
Cancellation and Refund Policies
Should Yoho Adventures cancel an adventure trip a full refund will be made. We will make the final decision to operate or cancel a trip anytime up to, but not later than 2 weeks before the trip begins. Please note that if a cancelation of a trip is due to forces of nature, such as Wildfires, Yoho Adventures will not be issuing refunds, and refunds will have to be processed by your insurance company.
Travel Insurance Recommendations
- Due to the nature of the remoteness of our Wilderness Adventures, we highly recommend that every participant purchase a good quality Travel Insurance Policy that covers Trip Cancellations due to forces of nature such as wildfires or acts of gods. British Columbia has experienced Wildfires during the summer season, and trips have had to cancel in the past due to forces of nature such as Wildfires. If a trip is cancelled due to forces of nature such as a wildfire, which poses high risk or access into the wilderness area where the tour takes place, there will be no refunds made by Yoho Adventures.
Should you cancel your booking for any reason the following penalties apply:
- If cancelling up to 8 weeks before the trip start, 50% of your deposit will be withheld.
- Cancellations any time within 8 weeks of the trip departure date, the full deposit will be withheld, along with a sum of costs associated with the tour such as accommodation costs etc that cannot be redeemed with such short notice of cancellation.
- All cancellations incur a $250 USD administration fee.
- Refunds will be issued at the exchange rate on the date the initial funds were received by Yoho Adventures.
- Cancellations must be received by email. Cancellations are only effective once your notification is received by Yoho Adventures.
Booking Conditions
There is a degree of hazard in all mountain activities and adventure tours taking place in wilderness areas. All participants must read and sign the Yoho Adventures Participation Waiver Form prior to commencing any trip. Please read this document carefully and take the time to understand its contents, and your awareness of the potential risks associated with wilderness adventure tours, and then sign the waiver. This is required prior to any trip participation with Yoho Adventures.
Medical Evacuations
In the unlikely event of an emergency, participants will be required to pay for any rescue or evacuation costs incurred on their behalf or as a result of their actions.
Limitation of Responsibility
Yoho Adventures chooses its suppliers (e.g. hotels, carriers and other suppliers providing tour services) with great care. These suppliers are, however, independent contractors and Yoho Adventures will not be held responsible or liable for their acts or omissions.
For all contracted activities such as but not limited to; kayaking, scenic flights, floatplane providers, Grizzly Bear & wildlife viewing in both countries of Canada and New Zealand, clients may have to sign an additional “waiver of liability” form by these contracted companies. The contracted operator is under the obligation to inform the client that a waiver of liability has to be signed.
Yoho Adventures will, of course, always do its best to ensure the greatest possible safety for all its clients. Yoho Adventures will not be held liable for changes in tour itineraries due to weather conditions, acts of God or special conditions beyond our control.
All costs that may result from any delays of passengers at the airport or any delays that might occur at the end of the trip are the responsibility of the client. Yoho Adventures will not be held liable for costs associated with delays in travel.
Should clients encounter problems during their trip they are required to contact Yoho Adventures immediately in order to solve the problem. All concerns should be forwarded in writing to Yoho Adventures within 4 weeks of completion of the trip. Claims received after that date cannot be considered.
An all inclusive accident, health and luggage insurance for your tour is very important and highly recommended. Please see your travel agent.
Changes to the Itinerary
Many of the activities presented on a Yoho Adventure are weather dependent and cannot be guaranteed. Wildlife viewing, scenic flights, certain hikes, activities etc may be cancelled on short notice and the itinerary altered to suit the situation as it arises. Yoho Adventures does not offer refunds or credits for cancelled activities or changes to a planned itinerary. Yoho Adventures reserves the right to change or cancel any itinerary or service at any time due to insufficient enrolment, bad weather conditions or other reasons without penalty to Yoho Adventures Ltd. The participation of any person on any trip is subject to the discretion of the trip leader and Yoho Adventures.
