Privacy Policy
The protection of personal information is important to Yoho Adventures LTD trading as Yoho Adventures (Yoho, we, our). Yoho is committed to respecting the right to privacy and the protection of personal information. The following sets out our privacy policy and how we will manage personal information.
What is personal information?
Personal information is information or an opinion (including information or an opinion forming part of a database) from which it is possible to determine a person’s (you, your) identity.
The information collected or held by Yoho about any person will vary depending on the circumstances of collection. It may include, but is not limited to, a person’s name, email and/or postal address, phone number, date of birth, gender, credit card details, insurance details or communication history with Yoho.
How does Yoho collect personal information?
Information may be collected from you when you:
- become a member of a club, association or other body which is a member of Yoho or affiliated with a member of Yoho;
- subscribe to any publication of Yoho, including electronic publications;
- voluntarily provide details to Yoho;
- participate in any Yoho program, activity, competition or event;
- are elected/appointed to the Board or a committee of Yoho; or
- where Yoho is required to do so by law (for example where required to do so under any legislation, either State or National, in Canada and/or New Zealand).
As can be seen, there may be occasions when Yoho will collect the information directly from third parties. Yoho will, before or at the time of collection, take reasonable steps to ensure that third parties are aware of:
- the purpose or purposes for which the information is collected; and
- the organisations or types of organisations to which Yoho usually discloses information of that kind.
How does Yoho use personal information?
Yoho, and third parties to whom we may disclose your personal information in accordance with this Privacy Policy, may use your personal information to:
- verify your identity;
- research, develop, run, administer and market competitions, programs, activities and other events relating to a variety of cycling sports including road cycling, track cycling, mountain biking, BMX riding and recreational riding;
- carry out the objects of Yoho as set out in the Yoho constitution;
- administer, manage and provide you with access to http://www.yohoadventures.com/ (Yoho website);
- keep you informed of news and information relating to various cycling events and activities via various mediums; or
- research, develop and directly market products, services, merchandise and special offers made available by Yoho, sponsors, affiliated organisations and third parties.
Disclosing personal information
In using your personal information for the purposes set out above, Yoho may disclose your personal information to a range of organisations that include, but are not limited to:
- organisations involved in cycling;
- companies we engage to carry out functions and activities on Yoho’s behalf;
- our professional advisers, including our accountants, auditors and lawyers;
- our insurers;
- our members and other affiliated or related organisations; and
In addition, Yoho may also disclose personal information:
- with your express or implied consent;
- when required or authorised by law;
- to an enforcement body when reasonably necessary; or
- to lessen or prevent a threat to an individual or public health or safety.
Direct marketing – our practice
Yoho is committed to ethical e-marketing practices and opposes the use of SPAM as a marketing tool. Members of Yoho will be notified upon joining and renewal that they will receive Yoho’s electronic newsletter, E-Cycle, and may also receive electronic communications from time to time from their local state branch or club.
Members may also be invited from time to time to ‘opt in’ to receive additional direct-marketing communications. All Yoho’s direct marketing will include an unsubscribe link and will be clearly identified as coming from Yoho with contact details of the Privacy Officer.
Every person whose data is collected by Yoho has the option to refuse direct-marketing e-mail, SMS or posted offers from Yoho by making a request in writing to Yoho’s Privacy Officer or making use of unsubscribe links in Yoho’s communications. Information relating to the option to unsubscribe from those communications may be retained.
Health and other sensitive information
Yoho is required by law to obtain consent in the collection of “sensitive” information. Sensitive information includes but is not limited to: health information and information that discloses race, ethnicity, political opinions, religious or philosophical beliefs or affiliations or details of criminal records.
Yoho will assume consent to the collection of all sensitive information provided to us for use in accordance with this Privacy Policy, unless told otherwise.
Yoho may use health information to ensure that programs we operate are run safely and in accordance with any special health needs our participants may have, and for insurance purposes. In addition, we may use de-identified health information and other sensitive information to carry out research, to prepare submissions to government or to plan events and activities.
Protecting personal information
Yoho will not sell any personal information to any third parties.
Yoho will take reasonable steps to protect personal information that is otherwise disclosed to third parties from misuse, loss, unauthorised access, modification or disclosure, including requiring third parties to agree to comply with this Privacy Policy and with strict conditions governing how personal information is to be handled. However, Yoho is not liable for misuse, loss, unauthorised access, modification, disclosure or breach of privacy legislation by such third parties.
Yoho stores information in different ways, including in paper and electronic form. The security of personal information is important to Yoho. Yoho will take reasonable steps to protect personal information stored by Yoho from misuse, loss, unauthorised access, modification or disclosure. Some of the security measures Yoho may use include confidentiality requirements of our employees, affiliated clubs and associations and service providers, security measures for system access and security measures for the Yoho website.
Yoho website
When users visit the Yoho website, our systems may record certain information about their use of the site, including the web pages visited and the time and date of their visit. Yoho uses this information to help analyse and improve the performance of the Yoho website. In addition, we may use “cookies” on the Yoho website. Cookies are small text files that help a website to remember the preferences of users to improve the experience of using that website. Using cookies is standard practice for most large websites. In some cases, the cookies that we use may collect some personal information. We will treat this information in the same way as other personal information we collect. Users are free to disable cookies on their Internet browser to prevent this information being collected; however, they will lose the benefit of the enhanced experience that our cookies offer.
Websites linked to the Yoho website are not subject to Yoho’s privacy standards, policies or procedures. Yoho cannot take any responsibility for the collection, use, disclosure or security of any personal information that you provide to a third party website
The Yoho website contains a link to its Facebook page and other online forums where contributors may provide their own details or opinions. Yoho takes no responsibility for information publicised in any public forums and accepts no association with the views expressed except where contribution to the topic has been provided by officials of Yoho in their official capacity. Yoho cautions users of these forums to carefully consider any views expressed on the forum.
Access to and correction of personal information
Yoho will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately (our contact details are set out below) and we will take reasonable steps to ensure that it is corrected.
Resolving privacy issues and complaints
Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information may be made to the Yoho Chief Executive Officer at this address:
Yoho Adventures LTD
1475 Balsam Ave,
Pemberton BC,
V0L 2L0
Phone: +1(250)302 9784 (Canada)
+64 22 107 1534 (New Zealand)
Email: [email protected]
For further information on Yoho’s management of personal information, please contact Yoho. Yoho may amend this Privacy Policy from time to time and the most up-to-date version shall be posted at http://www.yohoadventures.com/
Yoho Adventures, May 2017
